What should customers do when the meter reading schedule changes?

In order to gradually improve customer service quality, carry out digital transformation and facilitate customers in monitoring and tracking monthly electricity meter readings, Hanoi Electricity Corporation (EVNHANOI) will move the meter reading date to the end of the month for more than 2.8 million electricity customers across the capital.

Deputy Director of the Hanoi Department of Industry and Trade Nguyen Dinh Thang said that the Department has issued a document directing and unifying the entire city on changing the electricity meter readings of EVNHANOI, because this is a necessary task, ensuring consistency in management, minimizing errors in the process of reading and settling bills as well as ensuring fairness for all electricity customers. "This is an existing policy and the Corporation has reported to all levels to unify and synchronously implement and disseminate information to the people" - Deputy Director of the Department of Industry and Trade stated.

Below is a specific case of a customer in the area recording on the 3rd of every month, from February 2024 switching to recording electricity on the last day of the month, the billing period will be calculated as follows:

Customers can check their electricity output, use the online electricity bill calculator to look up and calculate their monthly electricity bill. The amount of electricity recorded to calculate the electricity bill in the shifting month will be more than the electricity bill of previous months. The following months will return to normal.

Example of detailed monthly electricity bill statement with change in meter reading schedule in 2024

In response to consumers' concerns about the increased electricity consumption during the period, which will affect their rights when calculating the electricity price according to the ladder, EVNHANOI commits that customers' rights are always guaranteed because the electricity usage of each level is adjusted according to the actual number of days of the meter reading period in the month if there is a change.

Customers can access the link: https://evnhanoi.vn/cskh/cong-cu-tinh-hd-tien-dien to check and calculate electricity bills. In addition, customers can contact hotline 19001288 or send an email to evnhanoi@evnhanoi.vn to be received, consulted and answered when needed.

Source: https://kinhtedothi.vn/khach-hang-phai-lam-gi-khi-lich-ghi-cong-to-thay-doi.html