Data mining must be associated with security and safety.

“Data is the foundation, customer is the center” is identified as a breakthrough theme in the process of digital banking transformation.

This is also considered a core issue when the banking industry faces many challenges in ensuring security and safety for the system to serve people better and better...

Banks are facing cybersecurity challenges

People transact using TP Bank's digital banking application. Photo: Trong Hieu

In the context of accelerating digital transformation, banks are also facing security and safety challenges. These include issues of data security on mobile devices for businesses, identification of internal risks, data leaks, data encryption attacks...

According to Mr. Nguyen Duc Thang, Director of Asia- Pacific consulting department of Group-IB, the trend of attacks and fraud is increasing and cybercriminals are constantly changing their tactics to exploit vulnerabilities of new digital platforms, requiring banks to increase investment of resources for response measures.

These challenges are not small when banks operate in the digital banking era. In addition, banks have to face the balance between security and user experience.

From the perspective of mobile device technology, Mr. Dinh Trong Du, business solution expert, mobile device industry group, Samsung Vina Electronics Co., Ltd. shared that when businesses apply mobile devices comprehensively into operations, it also entails challenges in data security, information control and device management becoming urgent tasks.

Meanwhile, Mr. Tran Quoc Long, Head of Technical Department of Vietsunshine (a network security service provider) pointed out that the loss of security and safety of the system also comes from potential risks from encrypted traffic and internal traffic moving horizontally, which are the biggest "blind spots" for customer data and payment systems. And if there is no ready plan, this is the root cause of the loss of security for the system.

Experts and managers share about data mining in the banking sector. Photo: BTC

Mr. Vu Duy Hien, Deputy Secretary General of the National Cyber ​​Security Association, said that the information technology infrastructure at many banks has not been invested in timely, lacks updates, and lacks specialized human resources. The complexity of integrating many external services, from fintech companies, cooperating with software providers, and cloud services opens up huge supply chain risks.

Along with that, although legal regulations and cybersecurity standards are increasingly focused on, enforcement, inspection, supervision, and standardization among banks are still uneven.

"In the period of 2024-2025, banks in particular and the financial sector in general will always face great pressure on cybersecurity, stemming from the rapid increase of digitalization, e-banking services, e-wallets, as well as the integration of fintech, AI, cloud... Cybersecurity risks are increasingly sophisticated, complex and capable of causing far-reaching impacts, not only on the operations of each financial institution, but also on customer confidence and the stability of the national financial system," said Mr. Hien.

Customer-centric

Deputy Governor of the State Bank Pham Tien Dung. Photo: BTC

According to experts, the banking industry is at the forefront of the national digital transformation process, with strong advances in the application of new technologies, from digital banking, artificial intelligence, to big data analysis and blockchain.

Sharing his experience in data management at the bank, Mr. Nguyen Hung, General Director of TPBank , said that TPBank has implemented a series of solutions, from building a private data center, cleaning data, preventing loss as well as regulating security principles for the system...

Mr. Nguyen Hung, General Director of TPBank. Photo: BTC

Regarding the challenges of cyber security risks, Mr. Nguyen Quoc Hung, Vice Chairman and General Secretary of the Vietnam Banking Association, said that the banking industry must solve many problems at the same time. These include standardizing and cleaning data at the system-wide scale; building a unified data architecture instead of overlapping solutions. Establishing a data governance framework that goes hand in hand with security, privacy and data ethics. Enhancing the ability to interconnect controlled data between banks and identification platforms, population data, businesses, e-commerce, insurance, and telecommunications.

At the same time, the banking industry must improve its real-time data analysis capabilities to serve instant decision-making in credit granting, operational risk management and fraud monitoring. The most important principle is that “customers must truly be at the center of value, experience, safety and trust”.

Mr. Nguyen Quoc Hung, Vice Chairman and General Secretary of the Vietnam Banks Association. Photo: BTC

General Secretary of the National Cyber ​​Security Association Vu Duy Hien said that the banking industry should orient a number of issues to strengthen cybersecurity governance.

Accordingly, banks need to build a standardized cybersecurity risk management framework; strengthen defense capabilities and early incident detection; manage technology supply chains and external partners; protect data and privacy; cooperate and share information; raise awareness and share responsibility from customers to employees.

Emphasizing the role of digital transformation, Deputy Governor of the State Bank Pham Tien Dung said that data is the foundation and resource, but customers are the center. Therefore, the banking industry must meet three factors: Creating good, smart applications for customers; effectively supporting customers; protecting the legitimate rights and interests of customers.

Data collection, from statistical reporting systems, credit information monitoring, CIC systems, anti-money laundering, to all business applications are carried out in accordance with legal regulations...

According to information from the Vietnam Banking Association, most basic banking services have been digitized on electronic channels, many banks recorded over 95% of transactions conducted via digital channels. The digital banking ecosystem is increasingly diverse and intelligent, allowing customers to perform a full range of services from money transfer, bill payment, savings to loans right on their mobile phones.

The proportion of adults with bank accounts in Vietnam has reached nearly 87%. The value of non-cash payments is equivalent to 25 times the gross domestic product (GDP). In the first 7 months of 2025, transactions via QR codes increased by nearly 67% in quantity and jumped 159% in value compared to the same period in 2024.

Source: https://hanoimoi.vn/khai-thac-du-lieu-phai-gan-voi-an-ninh-an-toan-717334.html