Ready to respond to information and strengthen infrastructure before storm Bualoi

On September 28 in Hanoi, a representative of the Military Industry-Telecoms Group ( Viettel ) said that it has synchronously deployed measures to ensure the safety of telecommunications infrastructure in provinces affected by storm Bualoi (storm No. 10) and its circulation.

Ready for information rescue, strengthening infrastructure

Forecast, the storm will move along the coast from Da Nang to the north, until 4pm in the sea area of Nghe An - Quang Tri, the strongest wind will be level 12-13, gusting to level 16. Keeping the direction and speed of 30 km/h, the storm will then enter this area, causing a natural disaster risk of level 4 on the 5-level scale.

In response to this situation, Viettel has deployed comprehensive response measures to protect the network and ensure stable service for customers. In 10 coastal provinces directly affected, Viettel has organized a review and inspection of BTS stations, prepared thousands of generators and backup fiber optic cables, and reinforced all antenna columns, reduced the load, fixed the cable lines, upgraded the transmission source and added batteries to the stations to increase resilience in case of grid power outages.

Viettel has deployed comprehensive response measures to protect the network and ensure stable service for customers. (Photo: Viettel)

Viettel has also assessed provinces and areas likely to be affected by storm circulation, forecasting heavy rain to ensure on-site response plans in landslide, flood and isolation areas.

To support the Government 's command centers and provinces in carrying out information response and search and rescue work, Viettel has prepared satellite phone systems, mobile broadcasting vehicles and special solutions such as drones to connect fiber optic cables through areas isolated by floods and landslides.

To date, more than 470 information response teams have been mobilized from all provinces/cities across the country, ready to support the provinces most severely affected by Typhoon Bualoi. These teams are organized into specific professional groups such as BTS stations, fixed broadband and electromechanical, ensuring quick and effective handling.

In addition, Viettel applies AI to operations, continuously updates the network status, and displays it clearly from the commander to the direct staff, helping to significantly reduce troubleshooting time, with an average service recovery time of 30% faster than before.

Customer care and support

Viettel plans to send warning messages to more than 8 million customers in affected provinces, advising people to fully charge their devices, prepare food and water, check for safe places to live, and limit travel during the storm to ensure personal safety and maintain uninterrupted communication.

Viettel will continue to deploy solutions to support customers with communication packages and free charging points according to the actual situation in the provinces. In addition, Viettel offers a 20% discount to customers who top up their cards in the storm-affected provinces of Thanh Hoa, Nghe An, Ha Tinh, Quang Tri, and Hue with a scale of 3.3 million customers and postpones one-way blocking for postpaid subscribers to ensure communication.

Viettel's customer care system has also been supplemented with additional staff, receiving incident information and supporting customers 24/7.

For goods transported during the storm, Viettel Post has raised and moved them to higher places to avoid flooding and water seepage. Customers will be notified of the status of their orders and the possibility of delays due to the storm.

"Assessing this as a strong storm, right after storm No. 9, so the damage could be great, Viettel has now developed a plan 4 on the spot to be ready to respond to storm No. 10. The goal is to use all solutions to ensure signal for the Government's command posts, provinces and Viettel's command posts to serve the storm response operations, ensuring the fastest communication support for the people," said Lieutenant General Tao Duc Thang - Chairman and General Director of Viettel Group./.

(Vietnam+)

Source: https://www.vietnamplus.vn/san-sang-ung-cuu-thong-tin-cung-co-ha-tang-truoc-bao-bualoi-post1064533.vnp