Customer-centric: Driving experience is the measure – Peace of mind is the commitment

Understanding that, VATS always restores every detail according to the manufacturer's standards, aiming to return the original driving feeling like the first day. With VATS, customers are always at the center of the journey to recreate a classy driving experience.

The silent expectations of customers

In the early 2000s, when the high-end car repair market in Vietnam was still full of gaps, many car owners secretly carried a seemingly simple expectation:

After repair, the car must not only run – but retain the same driving feel as when it was first installed.

However, at that time, this was a luxury. Technology was limited, documents were scarce, few believed that the original driving feeling could still be recreated.

But the founder of VATS was different. He turned his silent desire into motivation and started his journey: to systematically and deeply re-engineer the gearbox.

The turning point came in 2003, when a Mercedes had a serious gearbox problem that no garage dared to accept. VATS founder took on the case, disassembled every detail and restored it to its original operating principles.

The car ran smoothly again – and for the first time, the customer's silent expectation was confirmed: “The original driving feeling can be completely recreated, with expertise, equipment and dedication”.

Transparent process – customers are always accompanied

Customers not only want a pristine driving experience, but also transparency throughout the repair process. They care not only about the results, but also about what’s wrong with their car, how to fix it, and why.

With VATS, it’s not just a technical requirement, it’s a service commitment. VATS customers don’t just receive a final invoice – they’re accompanied throughout the entire journey:

- Receive and listen carefully to the problem, put yourself in the customer's shoes.

- Explain the cause of the error in easy-to-understand language to avoid confusion.

- Clear quotes and completion times, no hidden costs or unexpected changes.

In addition, the team also records the disassembly - installation - restoration process, helping customers grasp the actual technical developments.

VATS team is meticulous in every spare part

After-sales service is not just a policy

Having experienced transparency during the repair process, customers expect this to continue after leaving the garage. VATS understands and considers after-sales not a single policy, but a continuation of technical commitment, helping customers always feel secure and proactive in protecting their vehicles.

From simple questions like “Is the ride still intact?” to “Are there any hidden signs to watch for?”, VATS’ aftersales system is designed around real-world needs.

- Technical hotline is always ready to support both troubleshooting and maintenance.

- Documents – videos – detailed instructions on how to care for the gearbox, gearbox oil, torque converter, suitable for each vehicle model.

All are directed towards the main goal: "Transparent - clear - do not let customers ask a second time".

Technician is checking the non-shifting error of the U241 valve set for a customer in the province.

Technical Innovation – Keeping Trust After Every Repair

Customers do not need fancy advertising, but need stability maintained after each repair - a familiar driving feeling, without recurring risks.

Therefore, VATS considers technical innovation an uncompromising responsibility, ensuring that no flawed detail damages the trust that has been placed in it.

From updating new technology from Germany, Japan, and the US, to participating in prestigious technical associations such as ATRA (USA) to standardizing processes, all efforts are aimed at one goal: Turning complex technology into simple, accurate, accessible, and reliable services.

Services at VATS always revolve around real-life experiences:

- Maintenance & Overhaul of gearbox and torque converter to restore original, no indiscriminate replacement

- Multi-layered diagnosis – find the root cause of the error, avoid incorrect correction.

- Using original equipment, ensuring every operation is absolutely precise.

- Use genuine components, install according to correct technique - correct specifications - correct vehicle model.

Diverse components at VATS

Because only when the technique is standardized in every detail, the original driving feeling can be truly retained – and customer trust will not be lost.

Customers are the inspiration for development

In the coming journey, VATS will not only continue to pioneer in technology but also expand its role as an industry-leading technical center.

This will be a place where customers are served with in-depth expertise, the garage community receives knowledge transfer, and the Vietnamese transmission service industry is raised to the standard.

Above all, with the motto "Driving feeling is the measure - Peace of mind is the goal", VATS will always preserve the original driving feeling for each customer, considering each customer as a fulcrum for continuous technical improvement./.

VATS – The first garage specializing in high-end car gearboxes in Vietnam

Technical hotline: 0942 65 65 69

Address: 20 Street No. 2, Hiep Binh Chanh Ward, Thu Duc City (old), Ho Chi Minh City, Vietnam

Website: https://vats.com.vn/

Source: https://baolongan.vn/khach-hang-la-trung-tam-cam-giac-lai-la-thuoc-do-su-an-tam-la-cam-ket-a200872.html