NCB Bank transforms strongly, steps firmly into its 30th year

After 30 years of development, NCB has risen to affirm its mark as a dynamic and creative financial institution with an impressive transformation journey to open a bright new chapter full of promise.

Journey of strong transformation

Starting from a small bank, National Citizen Commercial Joint Stock Bank (NCB) has become increasingly familiar to customers, partners, and investors as a modern retail bank, providing quality services to customers.

This result was achieved thanks to the continuous transformation journey. The turning point came to NCB when the bank implemented a comprehensive restructuring and internal strength improvement plan with 4 main focuses: improving the senior human resources, upgrading the entire infrastructure and modern technology solutions, increasing charter capital to improve financial capacity and strengthening the internal control system.

With the support of strategic partners and the participation of a new, experienced management and executive team, NCB has recorded a strong transformation in its management and executive capacity and has built new, effective and sharp operating strategies and directions. The bank has shifted its income structure from traditional credit to retail products and digital banking services, while investing heavily in technology and digital transformation, laying the foundation for a new generation of modern, innovative and pioneering products and digital production methods in the next phase.

NCB's internal control system is also strengthened with the Basel II standard ICAAP solution and a roadmap for improving the internal control system is built under the consultation of KPMG, improving risk management capacity to approach international standards.

NCB's transformation mark was clearly established in 2023 when it moved its headquarters to a prime location in the heart of Hanoi and signed a cooperation agreement with the world's leading strategic consulting partner, planning a new long-term development strategy with the aspiration to become a leading bank providing financial services and solutions.

Bank achievements

In June 2024, NCB was the first credit institution in Vietnam to complete the construction and approval of the restructuring plan under the "Project on restructuring the system of credit institutions associated with bad debt settlement in the period 2021-2025" with the advice of Ernst & Young (E&Y) and KPMG. This is a breakthrough that puts NCB on a new growth trajectory.

The drastic implementation of the comprehensive restructuring strategy has helped NCB to increasingly improve its position. NCB has been honored with many awards by a series of domestic and international organizations and is the first bank to deploy the feature of opening payment accounts through the VNeID electronic identification application.

NCB's transformation is also reflected in its business results. In the 2021-2024 period, NCB's total assets increased by more than 60%, exceeding VND 118,000 billion for the first time; outstanding loans to customers increased by over 70% and customer deposits increased by nearly 50%; the number of customers increased by 40%, exceeding 1.4 million customers; the bad debt ratio was controlled in accordance with the targets set out in the restructuring plan.

Completing the second charter capital increase in 3 consecutive years (2022 - 2024), raising capital to nearly VND 11,800 billion, has helped NCB rise from the small-scale bank group to the medium-scale group.

In the first 6 months of 2025, NCB recorded a profit after tax of more than 462 billion VND, a sharp increase compared to 6 billion VND in the same period in 2024. The indicators of total assets, customer loans, and total capital mobilization as of June 30 all exceeded or nearly reached the 2025 plan approved at the 2025 Annual General Meeting of Shareholders.

New chapter of sustainable development journey

In 2025, NCB plans to increase its charter capital to VND 19,280 billion, earlier than the roadmap set out in the approved restructuring plan, demonstrating the bank's strong determination to improve its financial capacity, creating a solid foundation to expand its business operations, meeting the goals of safe, efficient operations and sustainable development.

The long-term vision outlined by NCB for the period 2025-2030 is a panoramic picture of a new version of the bank with a Digital Wealth strategy.

“After 30 years of development, from a small bank, NCB has continuously grown, strongly restructured, turned challenges into opportunities and made breakthroughs to rise up, opening the next chapter of the journey: brilliant, sustainable and full of aspirations, contributing with the country on the path to a prosperous and powerful era”, NCB representative affirmed.

Le Thanh

Source: https://vietnamnet.vn/ngan-hang-ncb-chuyen-minh-manh-me-vung-buoc-tuoi-30-2448775.html