People clearly feel the 'transformation' of the two-level government

(PLVN) - The first day of operation of the two-level government in a number of localities across the country shows that the operation of the new government apparatus ensures smoothness and efficiency, and the settlement of administrative procedures for people is convenient and quick.

Putting serving people first

On July 1, 126 communes and wards in Hanoi officially operated a two-level local government. In Bo De, Hoan Kiem and Ngoc Ha wards, key leadership positions as well as specialized departments and offices were completed. The People's Committees of the newly established wards posted information, received and processed administrative procedures as usual. Officials and civil servants quickly adapted to their new tasks, without interrupting their work serving the people.

From the early morning of July 1, many people came early to carry out administrative procedures, with many types of procedures that needed to be resolved. With careful preparation in both facilities and human resources, the resolution of administrative procedures for people was carried out quickly, smoothly, and orderly. There were some citizens who had not updated the administrative boundary adjustment in time and went to the wrong address, but were promptly and fully guided by ward officials.

Although not yet familiar with the new reception address, overall, citizens of the old wards enthusiastically welcomed the change towards "strong streamlining", digital transformation, and application of technology to create maximum convenience, save costs, time, and effort for people.

At Bo De ward, Ms. Nguyen Thi Thu Huong - Deputy Chief of Office of People's Council, People's Committee of the ward said that the preparation for the operation of public administrative points has been carefully prepared; the procedures were directly tested by civil servants 1 week in advance, gaining experience before the official operation. The ward has arranged LED touch screens, publicized the list of administrative procedures and implemented them online effectively right from the first official operation of the new local government model. The boxes for receiving administrative procedures are publicly posted so that citizens can easily identify and go to the right place to do the procedures. The ward has also arranged staff to receive, guide and handle people's requests quickly, effectively, ensuring smooth operation.

Mr. Pham Anh Dung (a resident of Bo De ward) said he came to request confirmation of his personal history. After only 10 minutes, the staff received and processed his application. “The attitude and working style of the staff were very friendly, urgent, responsible, and accurate. It only took me 10 minutes to complete all the procedures,” Mr. Dung excitedly said.

Meanwhile, in Hoan Kiem ward, on the morning of July 1, many people came to carry out administrative procedures, mainly procedures such as birth registration, business registration, and land-related procedures. When asked, people were excited and satisfied with the reception and processing of administrative procedures at the Hanoi City Public Administration Service Center, Branch No. 3, Hoan Kiem.

Mr. Do Thanh Ha - civil servant of Hanoi City Public Administration Service Center, Branch No. 3, Hoan Kiem, said that the Center has been in operation and receiving and handling administrative procedures for people since April 1. To prepare for the operation of the 2-level government, the Center has fully equipped with equipment and machinery to ensure the best service for people, without interruption of administrative services.

The Center's leaders also directed the branch to coordinate with units such as Mobifone and the Post Office to guide people to complete regular administrative procedures in accordance with regulations, return results to people as soon as possible, ensure compliance with regulations, and avoid delays. With such preparations, the activities of the Hanoi City Public Administration Service Center on July 1 took place normally, smoothly, ensuring progress according to regulations.

Ms. Nguyen Hong Trang - Vice Chairman of the People's Committee of Hoan Kiem Ward said that the ward has prepared early to resolve administrative procedures for the people, including training for officials to be able to receive and immediately handle administrative procedures as well as feedback from the people. "We have determined that this is a long-term work program, not just a short-term one, until the people feel the change of the government. Up to this point, we are quite confident that the officials and civil servants of Hoan Kiem Ward are ready to serve the people," Ms. Nguyen Hong Trang said.

Officials and people are excited with the new apparatus.

In Thai My commune (formerly Cu Chi), a famous craft village in Ho Chi Minh City, the working atmosphere was also urgent and quick. From early morning, the commune organized a meeting of the Standing Committee of the Commune Party Committee - a meeting of the Party Executive Committee - a meeting of the Commune People's Council and held a flag-raising ceremony. The work of receiving administrative procedure files for people and businesses was carried out smoothly. Many people came to do the procedures as usual, without any problems.

People come to do administrative procedures in Thai My commune, Ho Chi Minh City.

Mr. Nguyen Duc Thinh, Deputy Secretary and Chairman of the People's Committee of Thai My Commune, said that, implementing the direction of the City Party Committee and the Standing Committee of the Commune Party Committee, the People's Committee of Thai My Commune has prepared facilities, transmission lines and staff to resolve issues for the people on July 1 according to the principle of not allowing delays and creating satisfaction for the people. Thanks to good preparation, along with the consensus and solidarity of the staff and staff and the sharing of the people, the first day of operation of the commune went smoothly, highly appreciated by many people. In the coming time, the Standing Committee of the Commune Party Committee and the People's Committee of Thai My Commune hope that the people and businesses will always accompany and solve the legitimate needs of the people and businesses.

Also on the morning of July 1, Xuan Hoa Ward held the first flag-raising ceremony to start the two-level urban government. According to records, the ward's officials and residents were excited to receive the new apparatus. The smooth operation of the Public Administration Service Center was identified as the top priority, a key task requiring the concentration of all resources. Officials and civil servants working at the Center are always aware that they are the face of the government, directly contacting and resolving the requests of people and businesses.

Determination in administrative reform

In Quang Ninh, on the morning of July 1, communes, wards and special zones simultaneously held meetings of the Standing Committee of Party Committees and meetings of the Party Executive Committees at the commune level to issue resolutions on directions and tasks for 2025. At the same time, the first session of the People's Council at the commune level was held to implement a number of tasks within their authority; including passing resolutions on socio-economic development, ensuring national defense and security in 2025.

People come to do administrative procedures in Vinh Thuc commune, Quang Ninh.

Also on the morning of July 1, in Co To special zone, after the first meeting of the Standing Committee of the Party Committee and the Executive Committee of the Party Committee of the special zone, the People's Council of Co To special zone, term I, 2021 - 2026, held its first session. The session is of great importance, creating a premise to perfect the organization of the People's Council and People's Committee of Co To special zone, term I, after implementing the arrangement of administrative units.

In his speech, Mr. Vu Quyet Tien, Deputy Secretary of the Quang Ninh Provincial Party Committee, emphasized: Co To Special Zone is one of two localities in the province that has not merged administrative boundaries, only reorganized the apparatus, this is an advantage that creates conditions for the apparatus to operate stably and effectively soon. The Party Committee and the Special Zone's government need to proactively concretize and flexibly apply the four main resolutions of the Politburo to the actual conditions of the locality, strongly shifting from "administrative management" to "development management"; from "solving work" to "creating value", linking the new government model with new development drivers.

In Hai Phong, the city's two-level local government model has also officially come into operation after merging with Hai Duong province. In 114 communes, wards and special zones, public administration centers are ready to serve the people.

According to the reporter's records, on the morning of July 1, at the An Phong Ward Public Administration Service Center, many people came to do administrative procedures. After operating the new government model, An Phong Ward organized the first meeting of the Ward Party Executive Committee to announce the City Party Committee's Decisions on An Phong Ward's personnel work; approved the Working Regulations of the Party Executive Committee and the Ward Inspection Committee for the 2025-2030 term; Decision to establish branches and Party committees directly under the Party Committee and advisory agencies to assist the Party Committee; Project to establish specialized agencies; personnel arrangement plan for specialized agencies under the Ward People's Committee; Draft Decision to establish specialized agencies and public service units under the Ward People's Committee.

Mr. Lam Van Dat - Chairman of An Phong Ward People's Committee said that An Phong Ward was established on the basis of merging the entire natural area and population of wards: An Hoa, Hong Phong and part of Le Thien, Le Loi, Tan Tien wards and part of Dai Ban ward, Hong Bang district (old). Up to now, the facilities and infrastructure serving the public administration model in the ward have been completed, with sufficient human resources to ensure the settlement of administrative procedures for the people.

In addition, in order to improve the efficiency of serving people in performing administrative procedures, the People's Committee of An Phong Ward has officially established a support group for the Public Administration Center, headed by the Deputy Director of the Center, with the task of supporting, advising and guiding people quickly and conveniently in the process of performing administrative procedures.

The establishment of this support group demonstrates the determination of the People's Committee of An Phong Ward in administrative reform, creating the most favorable conditions for people and businesses in the area. When people come to the Public Administration Center, they will be supported wholeheartedly by a team of enthusiastic and professional staff, helping to reduce waiting time and complicated procedures.

Mr. Ngoc - Tr. Giang - B. Yen - D. Truong - H. Duong - Ng. An

Source: https://baophapluat.vn/nguoi-dan-cam-nhan-ro-su-chuyen-minh-cua-chinh-quyen-2-cap-post553789.html