Towards a breakthrough in providing comprehensive online public services

Deputy Prime Minister Nguyen Chi Dung signed Decision No. 1565/QD-TTg promulgating the Plan to improve the quality of providing online public services throughout the process; providing new personalized, data-based digital services to people and businesses (Plan).

The general objective of the Plan is to ensure quality, convenience, transparency, efficiency, time and cost savings for people and businesses when using online public services in the direction of a national single window. (Source: Hanoi Portal)

The Government aims to complete the restructuring of 100% of administrative procedures and deploy the provision of online public services at the provincial and commune levels in a centralized and integrated model on the National Public Service Portal, ensuring consistency, ease of implementation, and cost and time savings for people and businesses.

The Government Office presides over and coordinates with the Ministry of Science and Technology and the Ministry of Home Affairs to apply artificial intelligence in providing online public services on the National Public Service Portal, and organizes implementation guidance on administrative procedure settlement information systems at the ministerial and provincial levels and at the Public Administration Service Centers at the provincial and communal levels. To be completed before November 30.

Ministries, branches and localities review and complete the full implementation of information security plans at the approved level for 100% of operating information systems. Completion time is December 2025.

The general objective of the Plan is to ensure quality, convenience, transparency, efficiency, time and cost savings for people and businesses when using online public services in the direction of a national single window, with proactive service from state agencies.

The specific goal by 2025 is to maintain and provide substantially and effectively 25 integrated online public services on the National Public Service Portal; provide 982 online public services with an average number of records per service reaching at least 1,000 records/year/province; ensure the provision of 100% electronic results and the ability to reuse information and data (except for special administrative procedures that rarely arise).

Providing full-process online public services for 82 groups of administrative procedures according to Decisions No. 06/QD-TTg, 422/QD-TTg, 206/QD-TTg of the Prime Minister and priority administrative procedures. At the same time, completing the restructuring of 100% of administrative procedures and deploying the provision of full-process online public services at the provincial and commune levels according to a centralized, integrated model on the National Public Service Portal, ensuring consistency, ease of implementation, cost and time savings for people and businesses.

Online public services must meet at least four main criteria: Have interactive electronic forms and automatically fill in information from available data in national, ministerial, sectoral and local databases. The average time from logging in to successfully submitting an online application is under 8 minutes. The time for processing online applications by civil servants and public employees is at least 20% shorter than direct submission. The satisfaction rate of people and businesses reaches at least 90%.

By 2026, continue to provide online public services in full or in part for all eligible administrative procedures, ensuring consistency and synchronization nationwide. Online public services continue to be evaluated according to the 4 groups of criteria mentioned above, with higher requirements: Time to successfully submit online application under 5 minutes; Time to process application reduced by at least 30% compared to direct submission; Satisfaction rate reaches at least 95%.

To achieve the objectives of the Plan, one of the key tasks is to review and perfect the institutions and mechanisms for implementing online public services throughout the process. Ministries and branches will coordinate with the Ministry of Justice and the Government Office to amend legal documents to recognize the legal value of electronic records, aiming to amend many documents in one document, to be completed in September 2025.

At the same time, ministries, branches and localities will develop plans to provide online public services and public utilities according to Decree No. 137/2024/ND-CP, to be completed in December 2025. At the same time, review internal procedures in accordance with the Law on Electronic Transactions; use electronic documents instead of paper documents, and reduce the number of documents when data is digitized. The completion deadline is September 2025.

The Ministry of Public Security will coordinate with units to develop mandatory regulations on connection and data sharing between agencies in the political system, clearly defining the data categories, technical standards and responsibilities of each agency. At the same time, submit to the Government for promulgation a decree on the responsibility for building a shared database to serve digital transformation and online public services. This task will be completed before August 2025.

Ministries, sectors and localities complete and effectively exploit national databases and use them to automatically fill in forms, reduce paperwork, and not require re-provision of existing data. At the same time, ensure progress in connecting to the National Data Center and synchronizing with the National Public Service Portal. The deadline is December 2025.

In addition, localities will accelerate the digitization of records and administrative procedure results right from the time of receipt, ensuring that 100% of new records are digitized and completing the digitization of all valid results by 2025.

Ministries shall preside over and coordinate with relevant agencies to deploy the provision of online public services at the commune level according to a centralized and integrated model on the National Public Service Portal. Commune-level services must be completed before August 15, and provincial-level services in 2025.

Source: https://baoquocte.vn/huong-toi-dot-pha-trong-cung-cap-dich-vu-cong-truc-tuyen-toan-trinh-322413.html