Ayun Commune Administrative Service Center: Overcoming difficulties to be closer to the people

(GLO)- In the two-level local government model and the administrative reform process, bringing the public administrative service center down to the commune level demonstrates the determination to build a service-oriented administration. Ayun commune, a difficult area with 67% of the population being ethnic minorities, is a typical example.

Ayun commune was established on the basis of merging two communes, Ayun and Dak Jo Ta, with a large population and mostly ethnic minorities, so access to technology and use of online public services is still limited.

Despite many difficulties, the Ayun Commune Public Administration Service Center has made efforts to serve the people. Photo: Ha Duy

The Ayun Commune Public Administration Service Center is located at the one-stop-shop of Dak Jo Ta Commune (before the merger), with a staff of 6 officials and civil servants. After nearly 2 months of operation, as of August 27, the Center has received and processed 511 files. All files are processed online, with a 100% success rate, of which 468 files were processed ahead of schedule. This number is not only a statistic, but also shows the determination to change the way people are served even in areas with limited socio-economic conditions.

After carefully following the staff's instructions on how to register for online public services, about 30 minutes later, Ms. Nhor (Kon Brung village, Ayun commune) completed the birth registration procedure for her child.

“At first, I was worried because I didn’t know how to do the online procedure. But thanks to the enthusiastic guidance of the staff, everything went quite quickly and smoothly,” Ms. Nhor shared.

Ms. Nhor (holding the baby, Kon Brung village) listens to the staff of the Ayun Commune Public Administration Service Center instructing on the online birth registration procedure for her child. Photo: Ha Duy

Ms. Ta Thi Phi Ngan, a civil servant at the Center, said: There are quite a lot of people coming to do administrative procedures, many of them are ethnic minorities who are not familiar with online public services, so we have to explain carefully and demonstrate the procedures so that they can understand and follow. The staff and civil servants at the Center must be patient and meticulous. Although the workload is large and quite difficult, we are happy to have served the people.

Immediately after establishing the new commune and implementing the two-level local government, Ayun commune urgently arranged the location, invested in facilities and assigned staff so that the Center could soon come into operation.

Vice Chairman of the Commune People's Committee and Director of the Center Nguyen Thanh Than said: In just a short time, the Center has basically stabilized, creating initial trust for people when they come to contact.

People are enthusiastically guided by staff at the Ayun Commune Public Administration Service Center to register for online public service applications. Photo: Ha Duy

Although it has achieved positive results, in practice, the Center has also revealed many limitations. First of all, the physical facilities are cramped, the current area is only about 75 m², not enough separate space for each department and there is no standard waiting room for people. The equipment has been used for many years, operating unstably, currently lacking an automatic numbering system and display screen.

In addition, the implementation of online public services still faces problems. The software system often has errors, slow processing speed; and lack of synchronization between the business registration system and the one-stop software.

In the field of Justice and Civil Status, the interconnection processes are not yet complete, data when synchronized through new software often has errors; the interconnected marriage registration procedure cannot look up the marital status of citizens in other localities...

Although facing many limitations in infrastructure and technology, it is noteworthy that the officers and civil servants at the Center have a high sense of responsibility and consensus.

“We always put the interests and satisfaction of the people first. The Center will continue to make efforts to shorten the time, reduce costs, and create transparency in handling administrative procedures. Thereby, strengthening people's trust in the two-level government apparatus at the grassroots level, affirming the effectiveness of the public administrative service model that is closer to the people, more transparent and professional,” Mr. Nguyen Thanh Than affirmed.

Source: https://baogialai.com.vn/trung-tam-phuc-vu-hanh-chinh-cong-xa-ayun-vuot-kho-de-gan-dan-hon-post565051.html