From December 1, only passengers with checked baggage and special passengers can check in at the airport counter.

Prime Minister Pham Minh Chinh has just signed Directive No. 24 on promoting the deployment of technological solutions to serve people and businesses associated with population data, electronic identification and authentication.

The Prime Minister requested the Ministry of Public Security to preside over and coordinate with the Ministry of Construction, the Ministry of Finance, and People's Committees of provinces and cities to deploy biometric technology on the VNeID electronic identification and authentication system, implementing the entire process at 100% of airports nationwide, to be completed in October 2025.

Passengers check in at Buon Ma Thuot Airport.

The Ministry of Finance directs the Vietnam Airports Corporation to complete the procedures for purchasing, investing in infrastructure and necessary equipment to ensure the progress of implementing the solution of applying biometric technology associated with VNeID electronic identification and authentication to serve aviation procedures, to be completed before October 30, 2025. At the same time, coordinate with airlines (Vietnam Airlines, Vietjet...) to guide all passengers using ID cards, citizen identification cards or VNeID electronic identification accounts to collect biometrics at the check-in counter or on the VNeID application to go through security control gates and boarding gates.

The Prime Minister requested that from December 1, air passengers only check in at the counter if they have checked baggage or are in special cases, otherwise they must complete the entire process via VNeID or self-service kiosks. All passengers not in the above cases must complete the entire process (buy tickets, check in, go through security, board the plane) through a biometric technology solution combined with VNeID electronic identification and authentication, or at the self-service kiosk system at the airport.

Source: https://baodaklak.vn/xa-hoi/202509/tu-112-chi-hanh-khach-co-hanh-ly-ky-gui-hanh-khach-dac-biet-moi-lam-thu-tuc-tai-quay-san-bay-8f90f8c/