Hospital in Ho Chi Minh City has network problem, how does it affect patients?

(Dan Tri) - Immediately after discovering a network system error that disrupted medical examination and treatment software, Gia Dinh People's Hospital deployed emergency remedial measures.

On September 25, the leader of Gia Dinh People's Hospital (HCMC) informed Dan Tri reporter about the incident that recently occurred there.

Accordingly, on the morning of September 24, 2025, at Gia Dinh People's Hospital, there was an interruption in the medical examination and treatment software due to a network system error. This affected the reception and examination process in some areas, especially the outpatient examination block.

The above incident has slowed down the progress of medical examination and treatment, causing inconvenience to patients and their relatives.

Immediately after detecting the incident, the Hospital deployed emergency measures, mobilized technical staff and related units to quickly restore the system. By 10:00 a.m. the same day, the network system was connected and medical examination and treatment activities were basically restored.

To ensure the rights of the people, medical staff of Gia Dinh People's Hospital are working continuously until 6:00 p.m. on the same day. The hospital also quickly records information and delivers medicine and results to people's homes within the day.

Emergency Department, Gia Dinh People's Hospital (Photo: Hoang Le).

By the morning of September 25, medical examination and treatment activities at the above medical facility had returned to normal.

The Board of Directors of Gia Dinh People's Hospital would like to send our sincere and deep apologies to all patients and their relatives for the unexpected incident that occurred.

“We understand that this incident has impacted the personal experiences and plans of many patients.

With a sense of responsibility, the Hospital commits to increasing investment, checking and upgrading the information technology system, ensuring stable and safe operation; Building backup plans and quick response procedures to minimize future risks.

The hospital also always listens and accepts feedback from patients to improve service quality. Once again, we would like to sincerely thank the understanding, sharing and cooperation of patients and their relatives during the time of troubleshooting," Gia Dinh People's Hospital shared.

Previously, in 2024, the Ho Chi Minh City Heart Institute also encountered an IT-related incident when the unit's website for getting online medical examination numbers was attacked.

To overcome this situation, the Institute has temporarily closed the website and run a backup system, and adjusted the parameters on the server to block unusual accesses.

After the incident, the Ho Chi Minh City Department of Health and other authorities proposed a number of solutions to fix the system, avoiding affecting people when registering for online medical examination at the Institute, such as reviewing, re-evaluating and fixing the entire system, upgrading the firewall system as well as considering transferring this website to another system to ensure more information security...

Source: https://dantri.com.vn/suc-khoe/benh-vien-o-tphcm-gap-su-co-loi-mang-anh-huong-the-nao-den-benh-nhan-20250925093407882.htm