Digital transformation enhances the effectiveness and efficiency of two-level local government

Photo caption — Leaders of Ha Nam province inspect the operation at the Public Administration Service Center of Phu Ly ward, Ninh Binh province. Photo: Thanh Tuan/VNA

Ha Nam Ward was established on the basis of merging Lam Ha and Tan Hiep wards, part of Quang Trung, Hoang Dong, Tien Noi wards and Tien Ngoai commune with a natural area of nearly 30 km2 and a population of more than 33,300 people.

Immediately after implementing the 2-level local government model, Ha Nam ward focused on investing and putting into use information technology infrastructure, internal network, Internet connection, and specialized data connection lines. The ward's Public Administration Service Center was invested in facilities, ensuring service to the people and businesses.

Mr. Ngo Huyen Cong, Deputy Director of the Ha Nam Ward Public Administration Service Center, said that after more than 2 months of operating the 2-level local government, the Ward Public Administration Service Center has received and processed more than 2,700 records, of which the rate of online records accounts for nearly 85%. The number of records resolved and returned on time and before the deadline reached 99.9%; only 2 records resolved and returned overdue results, of which 1 record was due to the household registration software system not being able to synchronize results and 1 record was due to an error in the ward's Token and had to be transferred to a higher level for processing, so it was overdue. Ha Nam Ward achieved absolute evaluation indicators on publicity and transparency; the satisfaction level of people and businesses on the National Public Service Portal reached 87.25 points.

Operating a two-level local government, Tien Son ward focuses on leading, directing, and seriously implementing the Party's policies and resolutions, the State's and the province's regulations on administrative reform, focusing on Resolution No. 57-NQ/TW of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation. The ward promotes the application of information technology in direction and administration; improving the quality of cadres and civil servants in terms of professional qualifications and public ethics. 100% of the ward's community digital technology team has built a Zalo group to operate and deploy tasks, actively supporting and guiding people to use essential digital services.

After more than 2 months of implementing the 2-level local government, Tien Son Ward Public Administration Service Center has received and processed nearly 600 online records on the National Public Service Portal, with no late records, sending and receiving electronic documents with integrated digital signatures reaching 87%, and issuing nearly 7,400 personal digital signatures.

Mr. Ngo Van Huynh, Chairman of Tien Son Ward People's Committee, said that in addition to the achieved results, the digital transformation work in implementing the 2-level local government in Tien Son Ward is facing some difficulties and obstacles due to the information technology infrastructure not meeting the work requirements, the network system is often faulty and overloaded; some procedures are not connected to the National Public Service Portal; people are not able to perform the whole process themselves, from submitting documents, making payments to receiving results, so officials and civil servants spend a lot of time guiding and supporting.

According to the assessment results of the People and Business Service Index in August 2025 on the National Public Service Portal, the total score of Ninh Binh province reached 76.11/100 points, ranking 19th out of 34 provinces and cities. In the indicator groups, many of the province's indicators achieved quite well, exceeding the national average such as: Publicity and transparency reached 10.9/18 points (national average 7.0); settlement progress reached 18.5/20 points (national average 15.8); online public services reached 9.9/12 points (national average 7.0); digitalization of records reached 14.8/22 points (national average 12.5 points).

In order to improve the quality of online public service provision, taking people and businesses as the center of service; develop new digital services based on data exploitation to bring the best experience to users, Ninh Binh Provincial People's Committee issued a Plan to implement Decision No. 1565/QD-TTg dated July 18, 2025 of the Prime Minister on improving the quality of online public service provision throughout; providing new personalized digital services based on data for people and businesses in the province.

Accordingly, Ninh Binh province aims to have the average time from logging in until people and businesses successfully submit online applications under 5 minutes by 2026; the time to process administrative procedures for online applications shortened by at least 30% compared to direct submission. The satisfaction rate of people and businesses when using online public services reaches at least 95%; the rate of administrative procedures processed online over the total number of applications reaches over 70%.

Source: https://baotintuc.vn/thoi-su/chuyen-doi-so-nang-cao-hieu-luc-hieu-qua-chinh-quyen-dia-phuong-2-cap-20250920094114167.htm