'Special' delivery night from Tiki shipper team

After an earlier-than-usual dinner, Kim (HCMC) took the opportunity to sip another cup of coffee to stay awake before starting her first midnight delivery.

At 0:00 on September 30, Kim was present at Tiki's warehouse. He was assigned the task with 4 other colleagues today. All of them will be assigned iPhone 15 for customers who pre-ordered and received on the night of Mid-Autumn Festival. At 0:30, everyone left the warehouse and went in many directions with eagerness, wanting to deliver as soon as possible.

"This is the first time I've delivered at this time, and it's a hot item, so I feel quite excited and nervous," Kim said. His schedule tonight will go through some routes in Tan Binh District and District 1. Before knowing he was selected to participate in this special delivery activity, Kim arranged his work, meals and rest to feel healthy and alert throughout the delivery process.

Shipper on the night delivery route. Photo: Tiki — Tiki shipper on the way to deliver iPhone 15 at night. Photo: *Tiki*

As the delivery person to the farthest customer, after 55 minutes of travel, shipper Ngoc Vinh delivered the first iPhone 15 in the cart at 1:25. He completed the second and third orders at 1:55 and 2:05 respectively.

"Saigon streets at night are deserted and much cooler than during the day. This has greatly helped shippers like me complete their tasks sooner," said Vinh.

Mr. Vu (District 1), one of the early iPhone recipients, was surprised when the shipper delivered the product to his home while he was having dinner. This customer even asked the shipper to stay and unbox the product, marking his place as one of the first Vietnamese to own an iPhone 15.

Tiki shippers are trusted by customers thanks to unboxing products. Photo: Tiki — Tiki shippers are trusted by customers thanks to unboxing products. Photo: *Tiki*

Fast delivery is one of the advantages of the Tiki e-commerce platform, and is also an important aspect in the "Good and Fast" operating strategy that this unit is focusing on developing. Mr. Tran Ngoc Thai Son, Chairman of the Board of Directors of Tiki Global Pte.Ltd said: "Tiki's goal is to save time for customers. Now, we want to dig deeper and do it better with the new brand identity - Good and Fast".

Accordingly, the brand always ensures that all products put on the floor meet strict input standards, including quality control and origin. Accompanying this is a return, warranty and compensation policy of up to 111% of the product value if violations of origin are detected. According to Mr. Thai Son, this is an advantage of Tiki that helps customers save time when shopping. Meanwhile, partners will be more secure, reducing the worry of competing with poor quality goods, or the reputation and image of the brand being reduced due to "mixing gold and brass".

Shipper waits in front of customer's house to deliver iPhone 15 overnight. Photo: Tiki — Shipper waits in front of customer's house to deliver iPhone 15 overnight. Photo: *Tiki*

At Tiki, regardless of how big or small the order is, they all go through the same logistics process. With the goal of bringing customers high-quality selected products in the shortest time, Tiki chose to deliver iPhone 15 to customers overnight. To do this, not only the shipper, but also the preparation and operation team at the warehouse have made careful preparations to minimize errors because this is a large-value order.

"The journey to deliver the iPhone 15 at midnight was both relaxing and worrying. I was relaxed because I knew I had contributed to bringing great joy to the customer. I was worried because this was a high-value order that needed to be delivered as soon as possible to the customer, afraid that the customer would fall asleep or get tired of waiting. I hope that with my efforts, customers who order the iPhone 15 in particular and Tiki customers in general will have a great experience when accompanying us," Mr. Kim expressed.