Two major airlines sued for selling "window seats" that… don't have windows

(Dan Tri) - Two major US airlines are facing a lawsuit after passengers said they had to pay extra to choose a "window seat", but were actually assigned a seat that only looked out at a wall.

According to Reuters , the lawsuit against United Airlines was filed in San Francisco and the lawsuit against Delta Air Lines was filed in Brooklyn. The plaintiffs asked the airlines to pay millions of dollars in compensation to more than one million passengers of each airline.

According to the lawsuit, on some aircraft such as the Boeing 737, Boeing 757 and Airbus A321, there are rows of seats that are supposed to have windows but are actually blocked due to the installation of air conditioning systems, electrical lines or other technical components.

Airplane seats have no windows (Photo: People).

However, Delta Air Lines and United Airlines do not disclose this when selling tickets, even though they charge tens or sometimes hundreds of dollars for a "window seat," unlike competitors Alaska Airlines and American Airlines, which clearly warn.

Passengers said they choose "window seats" not only to enjoy the scenery but also to reduce anxiety when flying, limit airsickness, give priority to young children or take advantage of natural light.

"If we had known the 'window seat' did not have a window, we would not have chosen it, and certainly would not have paid extra," the United Airlines lawsuit states.

The content of the Delta Air Lines lawsuit is similar.

United Airlines plane (Photo: People).

Delta is headquartered in Atlanta, while United Airlines is headquartered in Chicago. Revenue from additional services such as seat selection, checked baggage, seat upgrades, airport lounges, etc. is a big source of revenue that helps airlines keep base fares lower.

According to attorney Carter Greenbaum, the fact that passengers can consult information from third-party websites cannot be considered an "excuse" for airlines to hide the fact that airplane seats actually have windows or not.

"A company cannot sell a false product and expect customers to find out through a third party," he stressed.

Delta Air Lines plane (Photo: People).

The plaintiff in the Delta Air Lines lawsuit is Nicholas Meyer (Brooklyn), while the United Airlines lawsuit is represented by Marc Brenman (San Francisco) and Aviva Copaken (Los Angeles). Ms. Copaken said United Airlines refunded the seat selection fee for two flights with windowless seats, but refused to refund the third flight.

The lawsuits are pending. Neither airline has yet responded to requests for comment.

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