The bank focuses on ensuring security, data and customer benefits.

(Chinhphu.vn) - In the context of strong digital transformation, data needs to be 'correct - sufficient - clean - alive'; customers must be placed at the center, while security, safety and continuity in banking operations must be maintained at the highest level.

Annual Banking Industry Summit and Exhibition - Smart Banking 2025 with the theme "Breakthrough in digital transformation of the banking industry: Data is the foundation, customers are the center" - Photo: VGP/HT

Data is the foundation, customer is the center

On September 25, at the annual Banking Industry Summit and Exhibition - Smart Banking 2025 with the theme "Breakthrough in digital transformation of the banking industry: Data is the foundation, customers are the center" , Deputy Governor of the State Bank of Vietnam (SBV) Pham Tien Dung emphasized: Ensuring security and maintaining safe and continuous operations is a key issue for the entire banking industry.

According to Deputy Governor Pham Tien Dung, data and customers are independent but inseparable. Without customers, there is no data; if data is not exploited, it will not bring value. This is the core story of the banking industry in the current period.

In terms of legal aspects, the State Bank is one of the few ministries and sectors that has issued a system of Circulars regulating the entire process of data collection, synthesis and analysis. In the banking sector, all data is within the legal framework: from statistical reports, credit monitoring, CIC systems, anti-money laundering to business applications.

Deputy Governor of the State Bank of Vietnam Pham Tien Dung speaks at the workshop - Photo: VGP/HT

Deputy Governor Pham Tien Dung affirmed that the motto of data processing is "Correct - Sufficient - Clean - Alive". At the same time, data must meet two key requirements: effective exploitation and building smart applications, convenient integration, easy to use for customers.

To date, the Banking industry has deeply integrated with the National Population Database and is the first unit to issue a Circular on Open API, allowing parties to connect banking industry data.

Mr. Pham Tien Dung emphasized: data is a valuable resource but customers are the center. Therefore, the banking industry needs to create smart, convenient applications, ensure safety and protect the legitimate rights of customers.

The Deputy Governor also said that the State Bank has asked all banks to develop applications that comply with international standards to better serve customers. Currently, 98% of customers have transacted via digital channels. In just one day, the banking system recorded over 30 million transactions with a value of about VND900,000 billion, equivalent to USD40 billion.

"With the huge scale of transactions, ensuring security, safety and maintaining continuous operations are identified as key priorities. Not just theoretical discussions, we need specific solutions to protect customers, help them be happy and safe when using banking services," said the Deputy Governor.

Experts, managers, and bank leaders discuss at the workshop - Photo: VGP/HT

Ensuring security, safety and continuity in banking operations

Mr. Nguyen Quoc Hung - Vice Chairman and General Secretary of the Banking Association said that up to now, most basic banking services have been digitized on electronic channels. Many banks recorded over 95% of transactions conducted via digital channels instead of at the counter.

The digital banking ecosystem is increasingly diverse and intelligent, providing utilities from money transfer, bill payment, savings to online loans right on the phone. Currently, nearly 87% of Vietnamese adults have bank accounts; the total value of payment transactions through the banking system is currently about 25 times the GDP.

In the first 7 months of 2025, transactions via QR codes increased by 66.73% in quantity and 159% in value compared to the same period in 2024. Vietnam also pioneered cross-border retail payment connections via QR codes with Thailand, Laos, and Cambodia.

However, to achieve breakthroughs in the coming period, the banking industry needs to simultaneously solve many problems: standardizing data, building a unified architecture, establishing a consistent data governance - security - privacy - data ethics framework; enhancing controlled data connectivity; improving real-time analysis capacity to serve decision-making in credit granting, risk management and fraud monitoring.

"Customers must be at the center of value, experience, safety and trust – not just a slogan," Mr. Nguyen Quoc Hung emphasized.

In his speech, Mr. Pham Anh Tuan - Director of the Payment Department of the State Bank of Vietnam - summarized the results of digital transformation of the banking industry and proposed strategic orientations for 2026-2030. Meanwhile, Dr. Can Van Luc, Chief Economist of BIDV , Member of the National Financial and Monetary Policy Advisory Council, presented a report on the legal framework for data and AI in the banking sector, making many recommendations for management agencies: speeding up institutional improvement, issuing timely instructions on the Law on Personal Data Protection, having a proactive approach to AI, Cloud, Blockchain, moving towards the AI ​​Law by 2026.

Experts also recommend that credit institutions proactively develop AI strategies, invest in IT infrastructure and cybersecurity, improve the quality of data-AI human resources, and promote cooperation with BigTech and Fintech.

The Technology Exhibition in the Finance - Banking Industry was held with the participation of nearly 30 leading information technology solution providers - Photo: VGP/HT

From the perspective of commercial bank management, Mr. Nguyen Hung - General Director of TPBank shared his experience in data management at the bank: from building a private data center, cleaning data, preventing loss, and ensuring security principles.

Mr. Hung emphasized: data is only truly valuable when it is properly exploited and polished into "diamonds" to effectively serve business operations and AI training.

In particular, compliance with the Personal Data Protection Law and other data-related legal regulations is considered a new challenge. This requires banks to obtain the consent of data subjects when exploiting personal information, thereby increasing transparency and protecting customer rights.

Delegates agreed that digital banking transformation is not only a technology story but also a comprehensive restructuring process: from data management, security, human resource training to perfecting the legal framework. All aim at the common goal: correct - clean - legal data, customer-centric, safety - security guaranteed, banking operations maintained continuously and effectively.

In addition to the workshop program, the DF Cyber ​​Defense 2025 Active Exercise continues to take place with the coordination of the Department of Information Technology - State Bank of Vietnam, Vietnam Banks Association and IEC Group. The accompanying unit is Trend Micro, along with the professional accompanying unit CyberJutsu Academy. In addition, the Technology Exhibition in the Finance - Banking Industry is organized with the participation of nearly 30 leading information technology solution providers, including Viettel Cyber ​​Security, HPE (Hewlett Packard Enterprise), Juniper Networks, SAMSUNG, Fortinet, WEEDS VINA and Crowdstrike. Outstanding solutions introduced in the exhibition include: AI/ML, data analysis, fraud management and cybersecurity.

Mr. Minh

Source: https://baochinhphu.vn/ngan-hang-dat-trong-tam-vao-bao-dam-an-ninh-du-lieu-va-quyen-loi-khach-hang-102250925145751827.htm