SAWACO builds smart water supply system

On May 22, Saigon Water Corporation (SAWACO) opened the Science, Technology and Innovation Week 2023 (from May 22 to 25). This is also an opportunity to introduce topics, innovative products, models, ideas, and typical solutions of SAWACO staff and employees and affiliated units in the movement of scientific research, skilled labor and innovation.

Gradually reduce manual labor

At the exhibition, Mr. Nguyen Tran Lam, Deputy Technical Director of Tan Hoa Water Supply Joint Stock Company, introduced a solution for automatic calculation of valve step data and warning of abnormalities in water supply network operations. This is a step forward in the work of checking and detecting water leaks.

Previously, when searching for leaking pipes, Tan Hoa Water Supply Joint Stock Company employees had to go through the steps of reading the index, closing the valve to check if the water flow had increased or not, from which they could predict the risk of leakage. Employees directly opened the meter cabinet to record the index, had to record the index every 30 minutes, then manually calculate the leakage level. Usually, the time to check was after 0:00, when people's water demand was low.

Tan Hoa Water Supply Joint Stock Company introduces a breakthrough solution in water leak detection

Since researching and applying the automatic tool to calculate valve step data and abnormal warnings, the working stages of employees have been shortened.

Accordingly, every day, the server will automatically send an abnormal data warning according to the schedule through the Zalo OA channel. The notification message will have a link to the output, pressure and flow analysis tool for detailed viewing. From there, employees can receive warnings of abnormal flow fluctuations on mobile devices. On that basis, consider the possibility of early pipeline leaks and leaks and deploy the fastest and most effective detection.

The application of information technology helps save human resources, time, especially the level of calculation by machine has higher accuracy. This also helps to concentrate human resources to detect leaks after the results of closing the step valve, shortening the time when detecting leaking pipes.

"Company employees regularly exchange ideas and suggestions to apply information technology, gradually improving techniques. Following SAWACO's general trend of building a smart water supply system, Tan Hoa Company will constantly strive to bring quality products to the week every year, contributing to building a smart city," Mr. Lam shared.

Mr. Nguyen Trong Nhan, Operation Team Leader, Technical Department, Phu Hoa Tan Water Supply Company brought the initiative of automatic pressure controller, using pressure sensor connected to the input of pressure reducing valve. The automatic pressure controller uses control application on Android operating system, convenient for remote monitoring and control.

According to Mr. Nhan, when there is a problem operating the Pilot pressure regulator or when there is a fire in the area, the management staff can sit on the spot to adjust and increase the pressure remotely instead of having to run to the scene to manually open the valve as before. Or when there is a water pipe burst, just send an SMS to close the pressure reducing valve remotely, without having to run to the scene, this helps save time and working resources.

On this occasion, Thu Duc Water Supply Joint Stock Company brought the initiative "Building a model of a group of vehicles to quickly respond to emergency incidents on the water supply network". The emergency response vehicle is fully equipped with necessary equipment to help the work be done easily and quickly, ensuring labor safety, reducing the difficulty when repairing broken pipes. The vehicle is compactly designed, can move in inner-city areas and narrow roads.

Currently, Thu Duc Water Supply Joint Stock Company has 5 response vehicles in operation, contributing to reducing labor and improving safety for workers on the field, while reducing the time to handle tasks such as repairing pipelines, replacing large water meters, making a main meter tunnel, reducing water loss, etc. The estimated cost savings are about 1 billion VND/year. In particular, the model helps ensure the safety of workers when performing work on the field, especially at night.

Emergency response vehicle of Thu Duc Water Supply Joint Stock Company

Improve customer service quality

In order to improve the ability to manage customer information, Cho Lon Water Supply Joint Stock Company brings the initiative "Applying Contact Center system in operating, managing and taking care of customers".

Contact Center helps display available customer information; flexibly connects customer care with external devices such as Email, Zalo, Livechat...

When applying Contact Center, the system allows to automatically record and retrieve customer information when there is an incoming call. Staff operating and receiving customer information via Contact Center application only need one tool to process and support customers to contact through many different communication channels such as: text, webchat, video chat, social media, Email...

"Previously, Cho Lon Water Supply Joint Stock Company used the Call Center system, only receiving all complaints or handling all customer inquiries via phone, through a single hotline. Currently, the company is implementing interactions with customers on all media, and at the same time accessing the history of customer interactions with the company. From there, the company can track customer identification and have a faster, more effective way to handle it," said Mr. Viet, a support staff member applying the Contact Center system.

Similarly, Gia Dinh Water Supply Joint Stock Company brings the initiative of an integrated Call Center system to reduce the time spent on receiving customers at the counter, quickly responding to customer requests and questions. Accordingly, when there is a call to report, the system will link customer data, displaying information according to the phone number called. In particular, the application integrates the main platform in managing the GIADINHGIS water supply network database, allowing to view information on the location of customers' water meters.

After the opening ceremony, SAWACO organized a seminar on ChatGPT application in customer service. The seminar discussed issues of ChatGPT application in customer care, questions and answers about administrative procedures, questions and answers about filling out forms, receiving customer complaints, analyzing data... serving the water supply sector.

Sharing with Thanh Nien , Mr. Bui Thanh Giang, Deputy General Director of SAWACO, said that currently SAWACO and its affiliated units are organizing science and technology councils. Accordingly, every 6 months, SAWACO organizes reviews, individuals and units with good initiatives and technical solutions will be recognized, rewarded and widely disseminated.

According to Mr. Bui Thanh Giang, the most important thing in applying information technology and new initiatives is to provide maximum support for workers and make them feel a part of the company.

"During the process of developing the initiative, the union and the youth union coordinated to encourage, guide, and organize the creation of documents to help employees have more implementation methods. The leaders of the units even provided full financial support from the research work to avoid company employees worrying about finances when implementing the initiative," said Mr. Bui Thanh Giang.

Source link: https://thanhnien.vn/sawaco-xay-dung-he-thong-cap-nuoc-thong-minh-185230523165752724.htm