VNPT "keeps the gate - guards the data" so that the National Public Service Portal can officially operate under the "one-window" mode.

At each commune/ward, there are always 2 VNPT technical staff on duty to support commune/ward staff throughout the process of data conversion to serve the 2-level government model. (Photo: at Hong An ward - Hai Phong city)

This is a strategic step, concretizing the directions of the Politburo , General Secretary, National Assembly, Government and Prime Minister to rearrange and reorganize administrative units at all levels and build a 2-level local government model, aiming to improve efficiency in serving people and businesses.

Silent role, building the foundation

As the unit that continuously built and operated the National Public Service Portal since December 2019, VNPT has affirmed its key role in ensuring the smooth operation of the system.

As early as 6 p.m. on June 27, 2025, VNPT has closely coordinated with the Government Office and Provinces/Cities to connect and pilot the 2-level local government model on the National Public Service Portal. At the same time, all provincial and municipal public service portals have stopped operating, officially converting the National Public Service Portal into the only online document receiving point.

Along with that, VNPT has proactively upgraded its technical infrastructure and software, ensuring nationwide operational capacity in the context of administrative unit mergers. The entire testing process has been completed, ready for official deployment under the new government model from July 1, 2025 as planned.

Over the past 6 years, VNPT has continuously upgraded and updated the system as required, maintaining stable operations. To date, the National Public Service Portal has connected with more than 137 systems of ministries/sectors/localities, integrated with 10 banks and 9 payment intermediaries to make payment of fees and charges. The system has recorded more than 7.3 billion user visits, received and processed more than 272,000 feedbacks and recommendations, with nearly 600 million records resolved.

Present throughout, ensuring continuity

Not only stopping at the central level, VNPT also plays the role of a silent "construction team" at the local level. The Group is taking the lead in deploying the administrative procedure settlement system in 26/34 provinces/cities and the document management and administration system in 24/34 provinces/cities after the merger.

In particular, to support this historic transition, VNPT has assigned at least two permanent engineers to each commune/ward to directly guide and support grassroots officials during the period of closing the provincial/municipal public service portal and connecting to the National Public Service Portal. Thanks to this companionship, by June 30, many localities such as Ho Chi Minh City, Ninh Binh, Son La, Dien Bien... had completed ahead of schedule, ensuring "no interruption - no backlog of files" as soon as the decision on organizing new boundaries took effect.

At the same time, VNPT also completed the scenario of separating and merging the population database for 100% of merged districts and upgrading the National Data Interconnection Axis - the "bloodline" flowing from the Central to the communes. These silent efforts ensure that the national data heart beats steadily, helping the two-level government operate smoothly after July 1, 2025.

With its companionship and presence from the central to communal levels, VNPT is affirming its core role in creating a digital government: "Building the portal - Keeping the door - Guarding the data" so that all people and businesses can use online public services seamlessly, transparently and safely.

Source: https://nhandan.vn/vnpt-giu-cua-canh-du-lieu-de-cong-dich-vu-cong-quoc-gia-van-hanh-chinh-thuc-theo-che-do-mot-cua-so-post890724.html