Bringing online public administration to people in remote areas

At the Public Health Center of Dam Rong 2 commune, union members and youth organize shifts to support people.

Comrade Phan Thi Cam - Standing Deputy Secretary of the Commune Party Committee said: "As a commune in a remote area of the province, although there are still many difficulties, however, right from the first days of operating the 2-level local government apparatus, to facilitate the people, the commune has arranged the Public Service Center in a central location within the premises of the Commune People's Committee headquarters. In addition, technical equipment is arranged to ensure the Center operates stably. The team of cadres and civil servants working at the Center are also trained in operating procedures and thoroughly maintain a quick working style, ready to support the people to build a professional and friendly working environment, ensuring the Center's operation is connected, smooth, effective and uninterrupted".

Therefore, in recent days, the People's Committee of Dam Rong 2 commune has directed the Center, cadres and civil servants to fully prepare the conditions of facilities, equipment, documents, and post administrative procedures (TTHC) under its authority, ready to support people in performing online TTHC... The Center has arranged 6 civil servants to receive, process and return results of the dossiers; at the same time, arranged 4 to 5 union members, youth, postal staff, civil servants to guide people in submitting documents online. In addition, the Center has guided people on the TTHC dossiers in the fields of land, health insurance, and retirement so that people can prepare the dossiers before submitting them to the Center.

From July 1 to July 23, Dam Rong 2 Commune Public Service Center received 230 applications; of which, 182 applications were received online and 48 applications were received directly. Thereby, the number of applications resolved was 89; of which 86 applications returned results before the deadline and on time; 3 applications returned overdue. The number of applications being resolved was 91 and the deadline for returning results has not yet come.

Coming to do some land registration procedures at the Dam Rong 2 Commune Public Service Center, Mr. Ro Ha Soel (Village 1) expressed his satisfaction with the service attitude of the officials and civil servants here. "Unlike before, people were very afraid to come to do paperwork because they had to wait a long time and it took many days to complete. However, today I came here, and with enthusiastic guidance from the Center's officials, I quickly completed the procedures," said Mr. Ha Soel.

According to the assessment of Ms. Nguyen Thi Nhung - Deputy Director of the Civil Status Center of Dam Rong 2 Commune: "In addition to the advantages, the Center also faces some difficulties such as: the software is unstable; some records on the national public service portal system have not been able to transfer data to the civil status software.

To effectively implement the work of controlling administrative procedures, in the coming time, the PVHCC Center will continue to improve the quality of service, reduce the rate of overdue records; review and publicly post fully, promptly and accurately the administrative procedures under its authority. At the same time, maintain the mechanism of receiving and handling suggestions and feedback from individuals, organizations and enterprises on administrative procedure regulations; on the behavior of officials and civil servants by publicly announcing hotlines and suggestion boxes.

Source: https://baolamdong.vn/de-hanh-chinh-cong-truc-tuyen-den-voi-nguoi-dan-vung-xa-384592.html