Many passengers contracted mysterious illnesses on the 'hellish flight'

Passengers on a British Airways flight were left "confused" as many people and crew members fell ill.

The flight made an emergency landing and ground staff in protective gear had to rush onto the plane to assist, according to the New York Post .

Ground staff wearing protective gear board the flight

PHOTO: MELANIE WELLS

"It was definitely a hellish flight," said passenger Melanie Wells, 61, recalling the fateful trip, which occurred during a flight from London, England, to Egypt last month.

The British passenger, travelling with his 19-year-old daughter, had planned a $10,000 package holiday to Sharm El Sheikh - the stunning Red Sea city - to lift their spirits after the setbacks.

Unfortunately, however, the mother and son's dream of a relaxing trip was dashed after she fell seriously ill on the plane.

"When we boarded the plane, the temperature was so high that I felt unwell and started having a terrible headache," the female tourist recounted.

Mrs Wells thought her symptoms were due to the hot weather, until she realised she was not the only one who was sick. She felt “nauseated” and had headaches and believed her symptoms were caused by toxic gases on the plane.

The situation on the plane became chaotic as crew members rushed to help many other exhausted passengers. A total of 6 people were sick on the plane.

After making an emergency landing in Venice, Italy, ambulances and fire trucks surrounded the plane. Emergency crews wearing protective suits and breathing masks boarded the plane and began testing the affected passengers and crew.

She added that the flight attendants who were on duty were also in "full panic mode". However, the captain did not provide passengers with any information.

After an eight-hour delay in Italy, the plane returned to London, landing in Egypt the next morning. Wells called the experience “horrific” because “we had been flying for 40 hours, we were completely exhausted.”

PHOTO: MELANIE WELLS

The female passenger filed a complaint with British Airways, and the airline offered to compensate her nearly $3,000 for the canceled flight, meals and other hardships.

However, Mrs Wells claims the airline has refused to refund the $667 she and her children missed in Egypt due to the delay. "BA have acted irresponsibly. The distress and trauma we have experienced is unbearable. It has ruined the start of our holiday," she said.

Airline representatives have yet to clarify what caused the passenger to fall ill on a flight last month, instead claiming the plane was diverted "as a precautionary measure due to a technical issue".

“We have apologised to passengers for their experience and have offered appropriate compensation,” the spokesperson said. They added that there was no evidence of smoke on board and the aircraft was inspected and returned to service the following day.

Source: https://thanhnien.vn/nhieu-hanh-khach-mac-benh-bi-an-tren-chuyen-bay-dia-nguc-185250903082551764.htm