Ho Chi Minh City youth actively support people in carrying out administrative procedures

On the morning of July 7, the Ho Chi Minh City Youth Union organized a central-level online bridge in Ho Chi Minh City to launch youth volunteer teams to support the operation of the two-level local government model and provide online public services at the grassroots level in communes, wards, and special economic zones in the area.

Attending the program were comrades: Nguyen Pham Duy Trang, Secretary of the Central Youth Union, Chairman of the Central Council of Young Pioneers; Nguyen Thi Bach Mai, Deputy Head of the Propaganda and Mass Mobilization Department of the Ho Chi Minh City Party Committee; Ngo Minh Hai, Vice Chairman of the Vietnam Fatherland Front Committee of Ho Chi Minh City, Secretary of the Ho Chi Minh City Youth Union.

Deputy Secretary of the Ho Chi Minh City Youth Union Le Tuan Anh speaks at the program

At the program, Deputy Secretary of the Ho Chi Minh City Youth Union Le Tuan Anh advised the volunteers to always uphold their sense of responsibility, seriously study the process and expertise in supporting people, and absolutely not be subjective and negligent. In order to spread good actions, build affection, closely connect with the people, and demonstrate the spirit of "When you live, the people love you, when you do, the people trust you, when you go, the people remember you".

Delegates perform the launching ceremony

The Deputy Secretary of the Ho Chi Minh City Youth Union also suggested that the Standing Committee of the Youth Union of wards, communes, and special zones synchronously deploy youth volunteer teams to support local authorities at two levels and provide online public services at the grassroots level.

After the launching ceremony, the atmosphere at the Public Administration Service Centers of wards, communes and special zones in Ho Chi Minh City became bustling with the green volunteer shirts. The union members and youths quickly divided into groups to support people in getting queue numbers, performing online public service-related tasks; digitizing records...

People are supported by volunteers at the Xuan Hoa Ward Public Administration Service Center

Coming to the Xuan Hoa Ward Public Administration Service Center to complete procedures to repair her business store, Ms. Nguyen Thi Hieu (born in 1954) felt extremely satisfied. “The officers, civil servants, and volunteers here support me in completing administrative procedures quickly and neatly. All my concerns and questions are answered and clearly advised,” Ms. Hieu said.

Ms. Nguyen Thi Hieu shares pictures and information about new wards that she compiled herself.

Opening her phone, Ms. Hieu introduced us to a section called “Merger” that she had compiled herself. It contained information about the new headquarters, a list of key leaders of Xuan Hoa, Ban Co, Nhieu Loc wards, and the meaning of the ward names... “I want to grasp the information clearly so that it is easy to follow and look up when needed. If the people in the neighborhood do not yet have this information, I am willing to share more,” Ms. Hieu confided.

Cao Phuong Hieu, a Green Summer campaign soldier from Ho Chi Minh City Open University, was busy helping people get their queue numbers, filling out application forms and guiding them to specialized counters. “Not only me but all the volunteers were very excited and grateful to be able to contribute to supporting the people,” Phuong Hieu shared.

Volunteers guide people at the Public Administration Service Center of Phu Nhuan Ward

At the Phu Nhuan Ward Public Administration Service Center, Pham Khanh Duy diligently guides people to log in to their VNeID accounts. “Many older people are not familiar with using phones or forget their passwords, we are always ready to help them create new passwords,” Duy shared.

As soon as she entered the Phu Nhuan Ward Public Administration Service Center, Ms. Ho Ngoc My (80 years old) was welcomed by a volunteer, given a number and guided to the check-in counter. After completing the extraction of a copy of the birth certificate for her daughter living abroad, Ms. My happily said: "I am old and not used to using technology. Thanks to the help of the cadres, union members and youth, I completed the procedures. I am so happy!"

Volunteers chat and support Ms. Ho Ngoc My

Chairwoman of Phu Nhuan Ward People's Committee Nguyen Thi Nhu Y said that the number of people coming to do administrative procedures in recent days was quite large. However, thanks to the careful preparation of facilities, personnel and the support of a team of volunteers, all work went very smoothly.

"I hope this volunteer team will join hands with the locality to deploy digital government more strongly and effectively, aiming to successfully implement the 2-level local government model," Ms. Nguyen Thi Nhu Y shared.

These volunteer teams will carry out their duties from July 7 to August 30, 2025 at 168 Public Administration Service Centers of wards, communes and special zones in Ho Chi Minh City.

SNOW CAM

Source: https://www.sggp.org.vn/tuoi-tre-tphcm-tich-cuc-ho-tro-nguoi-dan-thuc-hien-thu-tuc-hanh-chinh-post802765.html