People come to do transactions at the Public Administration Service Center of Phu Xuan Ward

As the ward with the largest population in the city with over 130,000 people, the workload in Phu Xuan is extremely large. After just over 2 months of implementing the CQDP2C model, the operating apparatus here has shown initiative and determination.

The most obvious is the administrative reform. At Phu Xuan Public Service Center, all file processing procedures are shortened and transparent, thanks to the connection with the National Public Service Portal. With more than 83% of files processed online, the on-time processing rate is always over 95%. After 2 months of operation, the ward has received nearly 4,500 procedures, of which 3,825/4,323 files with fees and charges were paid online.

Ms. Cao Thi Minh Chau, Deputy Director of Phu Xuan Public Service Center, said: “People are getting more and more accustomed to submitting documents and making payments online, however, some people still face difficulties because they do not have smartphones or bank accounts. Therefore, the center's staff has proactively supported people so that they are not interrupted.”

Phu Xuan has been repeatedly evaluated as the unit with the highest rate of file settlement, contributing to improving the satisfaction of people and businesses.

According to the leader of Phu Xuan Ward People's Committee, although many positive results have been achieved, after more than 2 months of operating CQDP2C, many difficulties have been revealed. Many officers assigned to new positions have no experience. In addition, with more than 400 jobs and more than 1,000 tasks, the workload is a big challenge for local officers.

Currently, each department has only one department head and one deputy department head, while the workload after the merger has increased many times. Chairman of Phu Xuan Ward People's Committee Nguyen Viet Bang frankly said: "If we add more deputies, the work of advising on socio -economic development and handling administrative procedures will be much more convenient."

In addition to human resources, information technology infrastructure is also a major bottleneck. The data synchronization system is still slow, sometimes the processed files are still displayed late on the Public Service Portal. The connection and reuse of citizen data between sectors is still limited, especially in the land and business sectors.

“Some agencies and units still require people to confirm many types of documents outside the list of administrative procedures, such as leave confirmation papers or student records. This makes people have to go back and forth many times, creating pressure for the PVHCC Center,” said Ms. Chau.

To overcome this, the Ward People's Committee has established community digital technology teams, technology rescue teams and mobilized youth union members to support people in using online public services. District officials (formerly) also regularly share experiences and mentor ward officials in new areas of work.

According to Mr. Nguyen Viet Bang, in the near future, the locality will prioritize recruiting civil servants with information technology expertise to serve the work of digital transformation consultancy. At the same time, the ward also proposed that the Central Government and the city soon issue clear regulations on the functions, tasks, and organization of the grassroots government; add more deputies to specialized departments; and eliminate unnecessary administrative paperwork to reduce inconvenience for people.

Upgrading and maintaining the electronic one-stop public service system is identified as a key task to ensure stable and smooth operation. Training and education for staff, especially in inspection and supervision skills and digital transformation knowledge, will also be focused on.

“After more than 2 months of operating CQDP2C, Phu Xuan has both advantages and challenges. But the important thing is that the apparatus has caught up quickly, gradually removing difficulties to serve the people better. The upcoming goal is to continue improving the quality of administrative procedure settlement, perfecting the information technology infrastructure, and at the same time strengthening staff training to meet new requirements,” said Mr. Nguyen Viet Bang.

Article and photos: Lien Minh

Source: https://huengaynay.vn/chinh-tri-xa-hoi/bat-nhip-nhanh-tiep-tuc-vuot-kho-de-phuc-vu-nguoi-dan-tot-hon-157956.html