Ha Long: Efforts to promote receiving and resolving administrative procedures online

Ha Long City Public Administration Center enhances online transactions to reduce paperwork pressure, save time, ensure connectivity, and create the most favorable conditions when handling administrative procedures for people and businesses.

Staff of Ha Long City Public Administration Center guide people to submit administrative procedures via online public services.

Ms. Nguyen Thanh Tuyen, Cao Thang ward (Ha Long city) came to the Public Administration Center to make a land transfer file for her family. Here, Ms. Tuyen was instructed by the staff to submit the file online, which Ms. Tuyen found convenient.

“I find it very convenient to complete administrative procedures now. I have been guided by the staff to complete them quickly online. If in the future, I have documents that need to be resolved, I can send them anywhere, without having to go to the state administrative agency to resolve administrative procedures anymore,” said Ms. Tuyen.

At the Ha Long City Public Administration Center, if in the past the center received nearly 1,000 administrative procedure files in person every day, especially in the land sector, many people lined up waiting for each other, but now that situation no longer exists, instead there is an open space, no more waiting for each other to process the files. To achieve the above changes, the Ha Long City Public Administration Center has recently made efforts to promote receiving and processing through online forms.

In particular, land procedures received online in the first 4 months of 2023 were 3,135 records, accounting for 75% of the total records of all fields via the city's online form. With a densely populated population and many people from mountainous communes, this is an effort of Ha Long City to promote the settlement of administrative procedures online.

Currently, many people have submitted administrative procedures via online public services at home.

To increasingly facilitate organizations and citizens in administrative transactions, Ha Long City has included public administrative services in the smart city component on the Ha Long Smart app, including public administrative services. Thereby, organizations and citizens only need a smartphone with Internet connection to submit documents online anywhere without having to go to the city's Public Administration Center as before.

In the first quarter of 2023, the total number of records received and resolved through online public services under the jurisdiction of the City People's Committee: 8,059 records, reaching 99.7%, commune level 27,564 records, reaching 99.5%. The number of received records was digitized: 8,059 records, reaching 99.72%; digitization resulted in the resolution of 5,864 records, reaching 69.1%. Notably, recently, Quang Ninh province announced the administrative reform index of departments, branches and localities in 2022, Ha Long city rose to 4th place. That shows that Ha Long has made efforts to improve the Administrative Reform index, creating satisfaction for people and businesses.

VNPT staff guide and create electronic signatures for citizens at the Public Administration Center of Ha Long City.

To further improve the quality of service to the people, create the most favorable conditions for citizens in the process of implementing administrative procedures, reduce the situation of individuals and organizations having to travel many times, contact with administrative agencies and limit bureaucracy and negativity, recently Ha Long City has piloted guidance and support for implementing administrative procedures at post offices in the area.

In the first quarter of 2023, post offices in Ha Long City received and returned results for 160 administrative procedure files and over 300 people were created accounts and guided to submit procedures online.

In order to improve the quality of public service provision, gradually create cashless habits, save time and costs for people, the Center has implemented online payment of fees and charges through the National Public Service Portal and QR code scanning, thereby creating maximum convenience for citizens, completing procedures only in the City Public Administration Center, without having to go to many locations as before.

Ms. Nguyen Bao Phuong, Director of the Ha Long City Public Administration Center, said: To increase the rate of online administrative procedure settlement, the Center has arranged staff to directly guide people to complete administrative procedure documents and make cashless payments. In addition, the Center continues to promote communication about the benefits of online public services. Coordinate with the city's Youth Union to work at the commune-level one-stop shop or visit people's homes to guide them to submit administrative procedures through the Provincial Public Service Portal and the National Public Service Portal. In addition, the Center is coordinating with VNPT Quang Ninh to guide and create electronic signatures for citizens when they come to do administrative procedures.

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