Officially operating the 2-level local government model from July 1, the whole country is witnessing a strong movement in governance thinking: shifting from administrative thinking to service thinking. That thinking has been continuously emphasized by General Secretary To Lam at many important conferences and is being concretized through practical actions of the staff, especially the leaders of localities during this time.
In recent days, the image of Vice Chairman of Bac Ninh Provincial People's Committee Pham Van Thinh participating in livestream selling Luc Ngan lychee has made a very good impression on many people. In 6 hours of live broadcast, more than 54 tons of lychee were sold. But the impression is not in the number but in the image of the provincial official standing next to the farmer, personally introducing the agricultural products, talking with a simple voice and a high sense of responsibility. In that simple buying and selling, Vice Chairman Pham Van Thinh not only contributed to the consumption of local agricultural products but also sent a strong message to the public: The government is not far from the people, does not direct from afar but is ready to roll up its sleeves to take action.
The livestream session with the participation of the Vice Chairman of the People's Committee of Bac Ninh province was shared as a spontaneous action, but this reflected the spirit that the leaders of the Party, State and Government have repeatedly requested: to shift from "doing everything responsibly" to "doing it thoroughly", making people trust, agree and support. This mindset requires officials not to limit themselves within rigid administrative frameworks, but to prioritize serving the people effectively. The government must not only follow the correct procedures, but also proactively do well and practically, making people feel respected, accompanied and supported.
The shift to a service mindset is also reflected in the way the administrative apparatus is organized and operated, typically the Public Administration Service Center model. This is no longer simply the old-style “one-stop shop” - where people often come to submit their applications and wait to be called, but today’s centers have become real service spaces.
The story of Ms. Duong Thi Hanh (80 years old, resident of Tan My ward, Ho Chi Minh City), who came to complete procedures to receive elderly allowance on the first day of operation of the 2-level local government, is an example. She felt excited because she received a friendly greeting from the security team, was enthusiastically guided by the youth union members, and was served tea, water, and snacks in a clean, polite waiting space. These are small details but show a big change in the service mindset of state agencies.
Previously, many localities in Ho Chi Minh City have implemented the model of sending the Chairman and Vice Chairman of the People's Committee of wards and districts to work directly at the one-stop shop to participate with officials and civil servants in resolving administrative procedures for people. Or the model of ward and district leaders going down to residential areas to dialogue and directly resolve difficulties and problems for people... These models have been effective and need to continue to be implemented.
Now, with the 2-level local government model, when decentralization and delegation of power are promoted, it requires commune-level leaders to regularly and directly urge the Public Administration Service Center to closely monitor. Thereby, people are cared for and supported more promptly. Moreover, in the spirit of Resolution No. 57-NQ/TW of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation and the Project "Developing applications of population data, identification and electronic authentication to serve national digital transformation in the period 2022-2025, with a vision to 2030", local government leaders must urgently apply digital technology and digital administration to serve the people, reducing hassle and waste for the people. When officials are no longer simply "receiving people" but truly "accompanying the people", the gap between the government and the people will gradually narrow.
In the current context, to take the country further, it is necessary to renew thinking, renew approaches and dare to do something groundbreaking and unprecedented. The central axis is always towards the people with the highest spirit of service. That requires each leader, especially the head, to have the courage to take responsibility, be ready to undertake new things, upgrade themselves to overcome conservatism, stagnation and keep up with the increasingly high demands of the development process.
Source: https://www.sggp.org.vn/tu-duy-hanh-chinh-phuc-vu-post802728.html
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