Answering 2,102 administrative procedures on Danang AI

DNO - On July 9, the Department of Science and Technology of Da Nang city announced that it has deployed the Da Nang digital assistant (Danang AI) and the "Digital Popular Education" Portal to promote the application of artificial intelligence in administrative activities, serve people and improve community digital capacity.

Interface of the "Digital Education for All" Portal. Photo: VAN HOANG

Regarding digital assistants, the Department has put into use Danang AI - a comprehensive digital assistant platform that answers 2,102 administrative procedures of the city. Specifically, 1,721 administrative procedures are implemented by departments, branches, People's Committees of wards, communes, and special zones (issued on the National Public Service Portal until July 1, 2025) and 381 administrative procedures are implemented by the police force.

In addition, Danang AI also supports providing socio -economic information, events, receiving feedback from people and connecting to the 1022 Feedback Portal. People can easily access through many channels such as the Danang Smart City application, the 1022.vn Public Service Portal, chat.1022.vn or the city's electronic information portal https://danang.gov.vn. Agencies and units are also encouraged to integrate this tool for free into their information portal to enhance service.

The Department of Science and Technology also proposed updating and adding new data sources under the management authority of agencies and localities to provide to people and organizations through Danang AI assistant; communicating and guiding people to use digital assistants at the Public Administration Service Center area or combining in organizing events, seminars, etc.

At the same time, deploy Danang AI digital assistant to officers and civil servants to participate in using at least 1 lookup and question and answer session per week. In case there is a need to integrate Danang AI digital assistant on the unit's electronic information page (free of charge), agencies can contact the Department for support.

In addition, the Department of Science and Technology also launched the "Digital Popular Education" Portal at: https://binhdanhocvuso.danang.gov.vn/ . This is an open information platform, serving the need to update news, documents and information related to the movement in an official and centralized manner.

Source: https://baodanang.vn/giai-dap-2-102-thu-tuc-hanh-chinh-tren-danang-ai-3265316.html