Commune-level public administrative service center: Promoting efficiency after merger

After merging administrative units, the Commune Public Administration Service Center (PVHCC) has quickly become effective. Administrative procedures that previously had to go through many departments and took a lot of time are now resolved quickly. People not only have more convenience when working with the government but also receive enthusiastic support in accessing online public services.

People come to do administrative procedures at Na Ri Commune Public Administration Service Center.

At the Na Ri Commune Public Administration Service Center, many people came to do administrative procedures from early morning. Ms. Nguyen Thi Thu, Yen Lac village, came to do land procedures. If before she had to go to the district, through many departments, now she only needs to go to the commune. After submitting the application, the officer on duty gave specific instructions on each step, the processing time was significantly shortened.

Ms. Nguyen Thi Thu said: Less travel, faster procedures, enthusiastic staff guide us people through the working process.

Not only land procedures, online public services are also increasingly accessible to the people. Ms. Ly Thi Nhi Ha, also in Yen Lac village, only took about 5-10 minutes to complete the procedures thanks to the support of the staff in charge of the work field. "The staff gave specific instructions, the operations were quick and easy, I found it very easy to do" - Ms. Ha shared.

According to statistics on the administrative procedure settlement information system, from July 1 to September 8, Na Ri Commune Public Administration Service Center received 813 dossiers. Of which, 532 dossiers were submitted online, 280 dossiers were submitted directly and 1 dossier was submitted via postal service. Up to now, 753 dossiers have been processed, all of which are correct and before the deadline, no overdue dossiers; 60 dossiers are being processed and within the deadline; no backlog dossiers are waiting to be received.

Ms. Bui Thi Thu, Vice Chairwoman of Na Ri Commune People's Committee, said: After the merger, the workload increased, but thanks to the reorganization of the apparatus, increased application of information technology... all received documents were processed on time.

In Cho Moi commune, from the beginning of July until now, Cho Moi Commune Public Administration Service Center has received 865 applications, of which 812 were submitted online, accounting for nearly 94%. 812 applications were processed on time and before the deadline; the remaining 53 applications are being processed and are all within the deadline. The rate of applications submitted online for the entire process reached 65.9%, and partially submitted online reached 27.98%.

Mr. Luong Dinh Hung, Deputy Director of Cho Moi Commune Public Administration Service Center, said: We prioritize infrastructure investment, improve Internet connection, and add more equipment. Officials are instructed to proficiently use electronic one-stop software, helping to process documents quickly and accurately, creating convenience for people.

Not only in Na Ri commune and Cho Moi commune, the reality shows that after nearly 3 months of implementing the new model, the consolidation and arrangement after the merger not only streamlines the apparatus but also aims to serve the people better. The commune-level "one-stop" department is becoming a reliable support, contributing to realizing the goal of building a modern, effective and people-friendly administration.

Source: https://baothainguyen.vn/xa-hoi/202509/trung-tam-phuc-vu-hanh-chinh-cong-cap-xa-phat-huy-hieu-qua-sau-sap-nhap-4b02392/